Privacy Policy

01 Introduction

In this policy, “we,” “our,” and “us” refer to Akansha Automotives & Solar Pvt. Ltd. The terms “you” and “your” refer to visitors and individuals who contact us.

This policy applies to https://akanshaautomotives.com/ and to enquiries made through our website forms, telephone, email and WhatsApp, as applicable.

Where consent is required by applicable law, we will seek consent as appropriate. Please read this policy to understand how your information may be handled.

02 Information We May Collect

Depending on your interaction with us, information may include:

• Contact details: Your name, phone number, email address and other contact details you choose to share.
• Project details: Property location, property type, electricity requirements, preferred solar system, approximate capacity and related project information.
• Communications: Messages and details you share through website forms, email, phone calls or WhatsApp.
• Technical information: Browser type, device information, IP address and website usage data, where collected by hosting, security, analytics or cookie technologies.

Please provide only information that is relevant to your enquiry and avoid sending sensitive personal information unless necessary.

03 How We Use Your Information

We may use the information you provide to:

• Respond to questions and solar installation enquiries.
• Understand residential, commercial and industrial solar requirements.
• Prepare quotations or provide project information when requested.
• Contact you about your enquiry and requested services.
• Improve our website, communications and service experience.
• Maintain website security and address technical issues.
• Meet applicable legal obligations and respond to lawful requests.

We aim to use information for relevant purposes that are permitted by applicable law.

04 Website Forms, Phone Calls and WhatsApp

You may contact us through our website, by phone, by email or through WhatsApp. Information submitted through a website form may be processed by our website hosting provider or other technical service providers, depending on the website configuration.

If you choose to contact us through WhatsApp, your communications are also subject to WhatsApp's own terms and privacy policy. We do not control all aspects of how that third-party platform processes information.

Please review your message before sending it and share only the details needed to handle your enquiry.

05 Online Payments

Our website is intended for information and enquiries about solar systems and related services. We do not currently offer online payments through the website as part of the enquiry process.

If payment arrangements are discussed separately for a project, the relevant payment terms will be communicated through the applicable quotation, agreement or transaction documents.

06 Cookies and Similar Technologies

Our website or its service providers may use cookies or similar technologies to support essential website functions, security, performance, preferences or analytics.

The use of these technologies depends on the website's actual configuration. You may be able to manage cookies through your browser settings or through any cookie preference tools provided on the website.

Disabling certain cookies may affect some website features.

07 Sharing of Information

We do not sell your personal information as part of our ordinary business practices. Information may be shared where necessary and lawful with:

• Website hosting, maintenance and technical support providers.
• Communication platforms you choose to use, such as WhatsApp or email services.
• Service providers involved in handling your enquiry or providing requested services.
• Professional advisers or public authorities where required by law.
• Other parties where you have provided appropriate consent or sharing is otherwise permitted by applicable law.

We aim to limit shared information to what is reasonably necessary for the relevant purpose.

08 Data Storage and Security

We take reasonable steps appropriate to our operations to help protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Depending on how you contact us, information may be held in email accounts, communication platforms, website systems or business records.

No electronic transmission or storage method can be guaranteed completely secure. We therefore cannot promise absolute security, but aim to handle information responsibly and take appropriate precautions.

09 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining relevant business records, resolving disputes and meeting applicable legal obligations.

When information is no longer required, we will take appropriate steps to delete it, anonymise it or otherwise handle it in accordance with applicable requirements and our operational capabilities.

10 Your Privacy Choices and Rights

Subject to applicable law, you may contact us to:

• Ask about personal information you have provided to us.
• Request correction of inaccurate contact or enquiry information.
• Withdraw consent where processing is based on consent.
• Request deletion of information where applicable and legally permissible.
• Raise a concern about how your personal information is handled.

Some information may need to be retained where required by law or for other lawful purposes. We may need to verify your identity before acting on a request.

11 Third-Party Websites and Services

Our website may link to third-party websites and services, including WhatsApp and mapping services.

We do not control the privacy practices, content or security of third-party services. Your use of those services is governed by their own terms and privacy policies. We recommend reviewing those policies before sharing personal information with them.

12 Children's Privacy

Our website and enquiry services are intended for people seeking information about solar systems and related services. We do not knowingly seek to collect children's personal information where doing so would be inappropriate or unlawful.

If you believe a child has provided personal information in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

13 Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business practices, technology or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.

14 Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the details below.